This is a concept developed to provide structure, order, and
accountability to the implementation of public relations and corporate
communications plans.
A broad communications plan will have several Mission & Matrix
units.
The Mission is very specific, and usually describes the actions we
want recipients of our messages to take.
The Matrix has three major components:
messages -- The Mission can require several messages in order
to be accomplished.
audiences -- Not only the men and women we ant to take action,
but the people who influence them, such as reporters and financial
analysts.
vehicles -- the means, such as posters, news releases,
executive speeches, of conveying the messages to the audiences.
The
three components can be thought of as "planes" resembling a
three-dimensional chess board, with conduits linking all of the
elements ( the multitude of messages, audiences and vehicles, sort of
like the chess pieces) on each plane with many of those on the
other planes.
An example makes it easier to understand. It could apply to many
product or service introductions within a multi-product manufacturing
or multi-service organization.
From within a broad Corporate Communications program, a Mission can
be extracted.
Our example uses my book as our case study. This, incidentally, is
not how the book actually was publicized.
MISSION (The "action" we
want): To have people go to book stores or web sites, find Going to Town,
pick it up and look inside (real life or cyberlife), and read a bit, in order to make a buying
decision.
(Going to Town is a book about architectural walking tours
in ten Ontario towns. Published by Macfarlane Walter & Ross and
written by Katherine Ashenburg, it contains hundreds of my
photographs.)
MATRIX: The messages,
audiences and vehicles employed to cause the Mission to be activated
and successful
Top plane -- Messages
- A book of interest to architecture buffs has been
published.
- A book of interest to tourists in Ontario has been published.
- A book of interest to history buffs has been published.
- A book of interest to residents looking for day trips has been
published.
- The book is found in either the travel or the architecture sections of
bookstores.
- The author is an expert on the topic.
- The book is genuinely useful; it has maps so that you can easily find
the featured buildings.
- The book provides a framework for recreation and enjoyment: – go
visit all the towns over the course of a year.
- Buy and use the book, and you’ll learn some things while having a
good time.
Middle plane -- Audiences
(All categories include visitors to Ontario, and Ontario
residents in the towns covered, and in other communities.)
- Architecture buffs.
- Tourists looking for ways to fill their days or for a structure for
part of their vacation.
- History buffs.
- Ontarians and U.S. residents looking for interesting day-trips or
weekend excursions.
- Book store buyers (we need to book to be available in the stores).
- Book store managers (we need "buzz" for the book, so that it
will be displayed prominently).
- Publishing company sales reps, who need to convince book stores to
order the book.
- Publishing industry trade papers, used to help convince book store
owners to stock the book.
Media – The reporters and editors are audiences because
they need to be convinced to run stories about Going to Town.
More importantly, the editors and reporters are conduits to the
physical distribution of stories about Going to Town. It is
these stories themselves that are "vehicles."
Media to be reached are in Southern Ontario, National Canada,
Michigan, Ohio, Pennsylvania, New York, Vermont, New Hampshire, and
National U.S.A. (mostly areas within a day's drive of the towns)
- Daily newspaper travel editors.
- Daily newspaper architecture and features editors.
- Daily newspaper lifestyle editors.
- Community newspaper editors.
- Consumer magazine travel, lifestyle and architecture editors in many
categories, including travel and tourism, shelter, architecture,
seniors, automobile, history, general lifestyle, general newsweeklies,
in-flight, art and antiques, photography, entertainment, hobbies, and
others.
- Similar program to reach editors of web publications.
- Editors, producers and hosts of television book, travel, history and
architecture programs.
- Television news program features editors
Lower plane -- Vehicles
- Author's presentation to publishing company sales meeting.
- Customized news releases with focus on architecture, travel, history,
etc.
- Selection of photos from the book, matched to local / nearby media so
that Detroit papers get western Ontario pictures, Syracuse papers get
eastern Ontario photographs, etc.
- Selection of photos geared to interest of the media; i.e. particularly
old buildings for history magazines, featured hotel for travel
magazines, etc.
- Biography of writer, to build credibility.
- Video pre-packaged interview with writer.
- Video B-roll footage, customized for local / nearby television
stations.
- Author’s tour.
- Comprehensive, but customized, slide show to be used by author on
tour.
- Similar customized slides for use by photographer on tour to camera
clubs, etc.
- Guest lectures at local historical societies, supported by releases,
hand-out photos, etc. to generate audiences to these events.
- Guest editorials or feature articles in various media.
- Excerpts prepared for publications.
- 30 second, 60 second and 90 second tapes for distribution to radio
stations (customized).
- Review copies of the book to various editors.
- Display photos from the book for exhibit in major book stores and in
community halls of featured towns.
- Digital images for distribution to web sites.
- Web site (or portion of publisher’s site) for the book, including
downloadable images at resolutions useful for television, newspapers,
magazines and web sites.
- Letters to VIP audiences, including mayors and newspaper publishers of
towns featured.
Planning is key
Prior to the program being launched, most of the elements within
the matrix need to be prepared, and the linkages among messages,
audiences, and vehicles need to be established.
i.e. The photo selection process keeps in mind not only the
"look" of each photograph, but the need to ensure there are
photos from all towns, including horizontal shots that can be cropped
to fit television screens. During photo printing and duplication,
counts need to be made to ensure prints are available for localized
media, in addition to national media. Concurrently (and especially in
the case of working with book industry promotion budgets) costs must
be kept under strict control. For instance, duplicate CD ROMs with a
dozen pictures, or more, can be produced for much less than one or two
reproduction-grade prints, and the CD-ROM can be sent to newspapers
and magazines, as long as it’s determined that the publications can
work with the digital format.
The same news releases for book industry publications can be mailed
to book store buyers and managers; the same poster, as long as there’s
space to add an overprint, can be used at book fairs and in store
windows when the author is on tour.